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Over the past year TfL has been liaising with the London mobility team of the Guide Dogs Charity Group to understand the issues faced by passengers with guide dogs or other assistance dogs.

It has therefore come to our attention that some private hire drivers are refusing a passenger because the passenger has a guide dog or other assistance dog.

This notice is intended to remind all private hire drivers and operators and taxi drivers that:

It is an offence to refuse to take a booking or refuse the carriage of a guide dog or other assistance dog

All taxis and private hire vehicles must carry a guide dog and other assistance dogs, must allow the dog to remain with the passenger during the journey and must not charge an additional fee for the dog

All private hire operators must accept bookings made by or on behalf of a person who is accompanied by a guide dog or other assistance dog and to do so without additional charge

Any driver that has a valid exemption certificate from TfL on medical grounds must carry this exemption with them at all times while working

Exemption certificates are available from Transport for London and are issued only if the driver has a specific medical condition that has been certified by a medical specialist.

Any complaint received by TfL of refusal to carry a passenger with a guide dog or assistance dog will be investigated. Any driver or private hire operator found to be refusing a fare or trying to charge an additional fee for the carriage of a guide dog or other assistance dog faces prosecution by TfL and the possible revocation of their licence.

In addition, in the coming months, TfL will also be working with the Guide Dogs London mobility team to carry out mystery shopping exercises.

Helen Chapman / General Manager / London Taxi & Private Hire

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PHC Magazine

PHC Magazine