RAIL MINISTER Jo Johnson has given his support to rail passengers who have to pay for taxis and hotels when the train services are disrupted.
He said: “It is right that the conditions of travel are now making it clear to passengers, so that they can claim accordingly.”
Alex Hayman managing director of public markets at Which? said:
Train companies can no longer hide behind misleading terms to avoid compensating passengers and should proactively inform people about their rights.