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RAIL MINISTER Jo Johnson has given his support to rail passengers who have to pay for taxis and hotels when the train services are disrupted.

He said: “It is right that the conditions of travel are now making it clear to passengers, so that they can claim accordingly.”

Alex Hayman managing director of public markets at Which? said:

Train companies can no longer hide behind misleading terms to avoid compensating passengers and should proactively inform people about their rights.

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PHC Magazine

PHC Magazine